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1.
Evaluating satisfaction with PCM services for school construction : a case study of primary school projects

by CHEN, Wei Tong | LIAO, Shen Li | LU, Chun Sheng | MORTIS, Leonard.

Source: International Journal of Project ManagementMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxford : Elsevier, apr. 2010Availability: No items available

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2.
Les déterminants de l'orientation Yield Management : une approche exploratoire

by ZRELLI, Imen.

Source: Revue Française de GestionMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Paris : Lavoisier, oct. 2010Availability: No items available

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3.
the Impact of customer relationship management through implementation of information systems

by KU, Edward C. S.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available

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4.
C-Kano model : a novel approach for discovering attractive quality elements

by CHEN, Long-Sheng | LIU, Cheng-Hsiang | HSU, Chun-Chin | LIN, Chin-Sen.

Source: Total Quality Management & Business Excellence Material type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available

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5.
Application of the total quality management approach in a Spanish retailer : the case of Mercadona

by CALLEJO MIGUEL, Blanco | BRONCANO SANTIAGO, Gutierrez.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available

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6.
An integrated framework based on the ECSI approach to link mold customers' satisfaction and product design.

by FERREIRA, Irene | CABRAL, José | SARAIVA, Pedro.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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